Frequently Asked Questions

1. Select the product you like; Frame, Mat and product options to place an order.
2. Once you place an order, we typically ship within 5-7 business days.

All standard single and double matting maybe ordered online. Most custom frame sizes from 8x10 inches to 24x36 inches can be ordered online.

We ship our products anywhere within Canada.

We store only order details. We do our best to store your order information safely.

We DO NOT save your credit card information. We don’t even see your credit card number. All of our payments are linked to PAYPAL, our third-party financial services provider. Your credit card information and handling will be done through PAYPAL.

Your credit card will be charged when you place an order. It will be shown up as “Custom Picture Frames” on your credit card statement.

We use Canada Post online shipping tool to get real-time rates based on size & weight of products ordered. We also offer FREE SHIPPING on orders over $ 100 (before shipping, taxes and discounts)

We do not offer order pick-up for customers.

We carry frames and matboards from several suppliers. We only partner with suppliers with a proven record of high-quality production. Our office, production facility, and shipping facility are all located in Mississauga, Canada. Our mat boards are cut with industry-standard equipment designed to cut precisely.

We offer 8x10 inches (80 sq.in.) to 24x36 inches (864 sq.in.) frames online. Frames size are always inside dimensions or inside perimeter. The outside frame size is the very outside of the frame. It is seldom referred to in measurements.

Height = the vertical measurement top to bottom
Width = the horizontal measurement left to right

One inch in a ruler is sub-divided into 16 units. 0.0625 (1/16) inches / 0.125 (1/8) inches / 0.1875 (3/16) inches / 0.25 (1/4) inches / 0.3125 (5/16) inches / 0.375 (3/8) inches / 0.4375 (7/16) inches / 0.5 (1/2) inches / 0.5625 (9/16) inches / 0.625 (5/8) inches / 0.6875 (11/16) inches / 0.75 (3/4) inches / 0.8125 (13/16) inches / 0.875 (7/8) inches / 0.9375 (15/16) inches / 1 inch

• The artwork size is the size of your image, not necessarily the paper on which the artwork is printed. So, artwork size is excluding borders and empty space of paper surrounding the art.
• Will any part of my art be covered by the frame? What if my art has a border?
• All picture frames generally require some sort of slight overlap (1/4") to keep your art held in place.
• If your art has a border surrounding it that you do not want shown in your final frame, you have some options to cover it by not including in height & width measurements or ignoring border in measurements.

Rabbet (pronounced “rabbit”) is a technical term for the space behind the lip of the frame. This space needs to be big enough to fit everything that is being framed, the work, the backing, matting and acrylic glass.

The inner dimensions or window of the mat board should be 1/2 inch less than the dimensions of your piece of art. This provides a surface to which the work can be taped or glued. For instance, an 11 x 14 photo will have a mat board opening that measures 10-1/2 x 13-1/2 inches as in this example.

When choosing a mat for your artwork, the basic principle is that the mat should be lighter than the artwork or picture but darker than the wall. The mat is there to provide visual space between your picture, the frame and the wall. Do not make the mistake of getting too fancy when choosing a mat which in turn takes away from the artwork.

Top Mat: Top layer of a double mat; It has a larger window, which allows a small border of the bottom mat, called the reveal, to be shown.

Bottom Accent Mat: Optional second layer of mat board used in double matting; the window opening of the bottom mat surrounds the artwork.

Bottom Accent Mat Reveal: Width of the bottom accent mat, normally 3/16” (0.1875 inches), 1/4″ (0.25 inches), 3/8″ (0.375 inches) & 1/2″ (0.5 inches)

• Frames ideally should be hung at eye level, not too high and not too low, about 60 inches (or 5 feet) above the ground.
• When hanging a picture above a table you want to leave 6-8 inches of space between the bottom of the picture frame and the top of the table.
• If you’re hanging a picture frame above a couch or other piece of furniture there should be a 6-9 inch space between the furniture and the picture frame.
• Try to avoid hanging your artwork in direct sunlight. The purpose of framing art is to make it look nice and protect it.
• Place your framing wire as close to the top of the picture frame as you can. Doing this helps keep your picture flat against the wall by raising the pictures center of gravity.
• Put these photo framing tips into action when framing your next picture and find out how easy picture framing really is.

There’s no need to send your valuable documents or treasured keepsakes in the mail! Featuring easy-open backs, our frames allow you to readily insert your document. Your shipment will include simple step-by-step instructions.

Yes, each frame is designed with a removable back and is shipped with archival-quality mounting materials and simple step-by-step instructions for how to insert your document.

I want to change or cancel my order. Please refer to our returns section.

• First, we are very sorry. We do our best to prevent any damage. But during shipping, small damages may happen.
• If you receive a mat boards with small bending at the corners, first, try on your picture frame. As the corners sit inside the frame, they may not show up on your picture frame.
• However, if you received a mat boards with a bigger damage, please let us know. We will prioritize and replace your order.

• If you provided an incorrect measurement, please send us an email with your order information within 24 hours of placing the order. We will try our best to accommodate your changes.
• However, if we already cut your mat board (typically within 24 hours of cutting the mat boards), we cannot issue a refund.

We are more than happy to issue a refund if your order is cancelled within 24 hours or work has not been processed.